Privacy Policy

Last Updated: 6/19/2025

1. Introduction

Tendar UG (haftungsbeschränkt) ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tendar.eu (the "Website") or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

2. Information We Collect

2.1 Personal Data

We may collect personal identification information from you in a variety of ways, including, but not limited to:

• When you register for an account
• When you subscribe to our newsletter
• When you respond to a survey
• When you fill out a form
• When you use our services
• When you contact our customer support

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Billing address
• Payment information
• Company information (if applicable)
• IP address
• Browser type
• Operating system

2.2 Non-Personal Data

We may also collect non-personal identification information about users whenever they interact with our Website. This may include:

• Browser name
• Type of computer or device
• Technical information about users' means of connection to our Website, such as the operating system and the Internet service providers utilized
• Other similar information

2.3 Cookies and Tracking Technologies

Our Website may use "cookies" and other tracking technologies to enhance user experience. Please refer to our Cookie Policy for more information on how we use cookies.

3. How We Use Your Information

We may use the information we collect from you for the following purposes:

• To provide and maintain our services
• To notify you about changes to our services
• To allow you to participate in interactive features of our services when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our services
• To monitor the usage of our services
• To detect, prevent and address technical issues
• To fulfill any other purpose for which you provide it
• To process payments and prevent fraud
• To send you promotional emails about new products, special offers or other information which we think you may find interesting
• To comply with legal obligations

4. Legal Basis for Processing Personal Data

We will only process your personal data when we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal data. In most cases, the legal basis will be one of the following:

• Consent: You have given us consent to process your personal data for a specific purpose.
• Contract: The processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: The processing is necessary for us to comply with a legal obligation.
• Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests.

5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our services, or we are legally obligated to retain this data for longer periods.

6. Data Disclosure

We may disclose your personal information in the following situations:

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• With Business Partners: We may share your information with our business partners to offer you certain products, services or promotions.
• With Service Providers: We may share your information with our service providers to perform tasks on our behalf and to provide services to you.
• For Legal Purposes: We may disclose your information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our services.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

8. International Data Transfers

Our services are operated in Germany. If you are located in another jurisdiction, please be aware that information you provide to us may be transferred to, stored, and processed in Germany and other countries where our servers and service providers are located.

By providing your information and using our services, you consent to this transfer, storing, and processing in these countries in accordance with this Privacy Policy. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

9. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at contact@tendar.eu.

10. Children's Privacy

Our services are not intended for use by children under the age of 18 ("Child" or "Children"). We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with personal data, please contact us. If we become aware that we have collected personal data from Children without verification of parental consent, we take steps to remove that information from our servers.

11. Third-Party Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

14. Data Protection Officer

We have appointed a Data Protection Officer ("DPO") who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below: